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Social Media Moderation Guidelines


These Moderation Guidelines apply to all social media accounts managed by the National Emergency Management Agency, you can find links to these channels at the bottom of this page.

The Moderation Guidelines are in additional to the Terms of Service of each social media platform.

Social media accounts are moderated during business hours.

Moderation Guidelines

The Australian Government has strict guidelines on discrimination and intimidation. We will not respond to, or accept content which is irrelevant, pornographic, discriminatory, hateful or threatening, and actions which may offend, insult, humiliate or intimidate.

When contributing your questions and comments, we encourage you to:

  • Protect your personal privacy and that of others by not including personal information about yourself or others (such as names, email addresses, private addresses or phone numbers).
    • Posts or comments containing personal information will be hidden or removed.
  • Post material that is relevant to the topics and issues being discussed, particularly if you are seeking a response from the Agency.
  • Represent your own views and do not impersonate or falsely represent any other person.

We will not respond to, but may reportremove or block posts or users that:

  • Abuse, harass or threaten others.
  • Racially or religiously vilify others.
  • Incite, induce or aid violence, discriminate, harass, victimise or provoke hatred towards others, or are likely to offend, insult or humiliate others, particularly on the basis of their race, colour, descent, national origin, religion, ethnicity, gender, age, sexual orientation or any disability.
  • Make defamatory or libellous comments.
  • Use insulting, provocative or hateful language or images.
  • Use obscene or offensive language or images.
  • Use material that infringes the intellectual property rights of others.
  • Are multiple versions of the same view to the forum.
  • Promote commercial interests.
  • Promote personal and professional interests.
  • Are an overtly party political comment (e.g. reference to candidates, fundraisers, support for political parties).
  • Incite, encourage or make reference to conduct that may constitute a criminal or civil offence or otherwise violate Australian law.

We encourage you to have open and honest discussions whilst being respectful of your fellow users.

National Emergency Management Agency social media channels

National channels

Regional channels