When Lismore in the Northern Rivers was hit by a severe flooding event in February 2022, no one could have predicted the sheer destruction that it would leave in its wake.
The flooding left the town in despair, with homes, properties and businesses destroyed across the region. Amongst those businesses was the Norco ice cream factory.
Now, after over 18 months of hard work, Norco has proudly reopened its doors, stronger and more resilient for future flooding events.
Government funding boosts Norco’s flood resilience
With the help of over $45 million in funding, contributed jointly by the Australian and NSW Governments, Norco’s new flood-proof design and technologies leave them equipped to defend floodwaters up to 15 metres high. Additional funding went to wage support for Norco employees during the aftermath of the floods.
$20 million of this investment came directly from the Australian Government and $34.7 million came jointly funded through the Anchor Business Support Grant Program, supporting businesses in retaining staff and rebuilding. “It was an absolute lifeline to rebuilding this facility,” said Norco CEO, Michael Hampson.
Along with the addition of its new four-stage flood management plan, Norco has been able to rebuild the facilities with future disasters in mind and strengthen its flood resilience. The installation of quick-release mechanisms now allows pumps and other equipment to be lifted out of danger and onto one of the two new mezzanines that have been installed. Additional pumps and sumps have been added to protect equipment that can’t be moved, and specialised equipment like switch boards are now positioned 15 metres above ground.
Norco’s return key to community recovery
The factory is one of the largest employers in the Northern Rivers region, employing about 130 locals with more expected over the coming months. “We’ve welcomed back a lot of returning employees,” said Jess Anderson, Senior Production Coordinator. “One big happy family again”.
Norco CEO Michael Hampson said “We were very fortunate, and so were our people, to be able to receive income support from the Government which meant staff were able to maintain their employment for 26 weeks after the flood. A lot of those team members of Norco went out in the community to help residents, businesses and public assets to be restored”
